Shipping policy
Shipping Policy
1. Shipping Methods & Delivery Times
We offer the following shipping options for all orders:
- Standard Shipping: Delivered within 5-7 business days.
Please note: Delivery times may vary depending on your location and product availability.
2. Shipping Costs
Shipping costs are fixed rate depending on total product weight of your order. You can view the shipping costs before finalizing your purchase.
- Free Shipping: We offer free standard shipping on orders over $100.
- International Shipping: We currently do not offer international shipping.
3. Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been processed and shipped.
4. Shipping Restrictions
- We currently do not offer international shipping to all countries. Please check availability at checkout.
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment's progress via our carrier’s website.
6. Shipping Delays
While we strive to ship your order as quickly as possible, certain factors may cause delays, including high order volumes, weather conditions, and other circumstances outside our control. We appreciate your patience in these instances.
7. Missing or Damaged Items
If your order is missing or damaged upon arrival, please contact us within 7 days of receiving your package. We will work with you to resolve the issue as quickly as possible.
8. Lost Packages
If your package is marked as delivered but you have not received it, please check with your local post office or courier service. If the package is not found, please contact us, and we will assist you in filing a claim.
9. Return Shipping
If you wish to return any items, please refer to our Return Policy for detailed instructions.
10. Contact Us
If you have any questions about our shipping policy or need further assistance, feel free to contact us at 11seasonsoutdoors@gmail.com.